Welcome to Andrews Group Privacy Notice.

Andrews Group (“we”, “us”, or “our”) respects your privacy, and we are committed to protecting your personal data. This privacy notice will inform you how we look after your personal data when you visit our website, regardless of where you see it from and tell you about your privacy rights and how the law protects you.

1. Who we are?

This privacy notice aims to give you information on how we collect and process your personal data through your use of our website, including any data you may provide through this website. It also covers personal data provided via phone, email or other means.

You must read this privacy notice and any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using it.

The data controller of our site is Andrews Group, 27a High Street, Lyndhurst, SO43 7BE, UK. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us via email at privacy@andrew-group.com.

In this policy, references to ‘we’, ‘us’ and ‘our’ mean Andrews Group, AG Luxury Estate, AG Real Estate, ArtPierre Studio, Andrews Design Construction and Hotels Assessment. Andrews Group is an independent enterprise in domestic and international markets.
You have the right to complain to the Information Commissioner’s Office (ICO) at any time, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please get in touch with us in the first instance.

Changes to the privacy notice and your duty to inform us of changes.
This version was last updated on 23 December 2023. The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.

Third-party links.
This website may include links to third-party websites, plug-ins and applications. Clicking or enabling those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you.

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:
a) Identity Data includes first name and last name.
b) Contact Data includes email addresses and telephone numbers.
c) Technical/Website Usage Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
d) Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences (specifically if manually unsubscribing to certain types of communication).
e) Professional Data includes any information we may collect while providing our services to you. This includes bank and payment card details, transactional data such as details of payments to and from Andrews Design Construction, delivery address and project contacts.

We also collect and use Aggregated Data, such as statistical or demographic data, for internal purposes.

We also collect and use Business Data, including company name, brand guidelines, logos, artwork and project-specific details, to enable us to provide services to you. This is not deemed personal data.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data.
Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with an answer to an enquiry). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you, including through:
a) Direct interactions. You may give us your identity, contact, and professional data by filling out contact forms or by corresponding with us by phone, email, or otherwise. This includes personal data you provide when you submit an enquiry, purchase online, or enter one of our online competitions.
b) Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy (under Section 4) for further details.

4. How do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
a) Where do we need it to deliver products and services in the contract we are about to enter or have entered with you?
b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests.
c) Where must we comply with a legal or regulatory obligation? Generally, we rely on legitimate interest as a legal basis for processing your personal data and marketing to you. You can unsubscribe to marketing at any time by contacting us.

Purposes for which we will use your personal data.
We have set out below a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please get in touch with us if you need details about the specific legal ground we are relying on to process your personal data, where more than one ground has been set out in the table below:
a) Purposes for which we will use your personal data
b) Purpose/Activity
c) Type of data
Lawful basis for processing, including the basis of legitimate interest.

To respond to your enquiry submitted on the site or via phone or email:
a) Identity
b) Contact
c) Professional
Necessary for our legitimate interests (to offer our services to you).

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data):
a) Identity
b) Contact
c) Technical
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
It is necessary to comply with a legal obligation.

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences:
a) Technical
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

To make suggestions and recommendations to you about services that may be of interest to you:
a) Identity
b) Contact
c) Technical
d) Marketing & Communications
e) Professional
Necessary for our legitimate interests (to develop our products/services and grow our business).

To provide our products and services to you:
a) Professional
Performance of a contract with you.

We strive to provide information about products and services that might be relevant to you based on your purchase history.

We may use your Identity, Contact, and Technical Data to form a view of what we think you want or need or what may interest you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us (under the lawful basis of legitimate interest) unless you have unsubscribed, requesting not to accept that marketing. You can ask us or the franchisees to stop sending you marketing messages any time by contacting us, after which we will cease sending marketing communications to you.

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering your preferences.

We use the following cookies:
a) Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to navigate our website and use its features. When you return to the site, they allow us to remember the products that you’ve looked at.
b) Personalisation cookies. These allow us to recognise and count the number of visitors to our website and see how they use it. This helps us learn where we can improve how our website works, for example, by ensuring that users find what they are looking for easily. We will track the volume of people on our site, where they click and where they exit the site.
c) Remarketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed more relevant to your interests. We may also share this information with third-party service providers to show adverts relevant to you elsewhere on the internet.

By continuing to browse our website, you consent to us storing these cookies on your device and using them if you revisit our site. You can delete cookies at any time in your device browser. The deletion method will vary, so please check the help section on your device browser for more information. If you delete or block cookies, it may affect the way our website works for you.

Change of purpose.
We will only use your personal data for the purposes we collected it unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to explain how the processing for the new purpose is consistent with the original purpose, please get in touch with us.

5. Disclosure of your personal data.

We may have to share your personal data with the parties below for the purposes in paragraph 4 above.
a) External Third Parties as set out in the Glossary.
b) Third parties in the event of a sale, transfer, or merger of our business, parts of our business. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it following the law. We do not allow our third-party service providers to use your personal data for their purposes and only permit them to process your personal data for specified purposes and follow our instructions.

6. International transfers.

Some of our centres transfer personal data outside the European Economic Area (“EEA”) depending on their storage and backup solutions; however, we will only do so to the extent permitted under all privacy and communications legislation applicable within the UK and Ireland.

7. Data security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed unauthorised, altered or disclosed. Certified firewalls protect the Andrews Group website and associated databases to protect your personal information from access by unauthorised persons and against unlawful processing. The database uses the latest technology with full backups. All personal information is kept confidential and password protected, and outgoing and incoming emails are screened for viruses.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you think any part of our process is not secure or believe there has been a breach, please email us at privacy@andrewsdesign.co.uk.

8. Data retention. How long will we use your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your legal rights.

Under certain circumstances, you have rights under data protection laws to your personal data. These rights include:
a) Request access to your personal data.
b) Request correction of your personal data.
c) Request erasure of your personal data.
d) Object to processing of your personal data.
e) Request restriction of processing your personal data.
f) Request transfer of your personal data.
g) Right to unsubscribe to marketing material.
If you wish to exercise any of the rights set out above, don’t hesitate to contact us.

There will be no fee to pay to access or amend any personal data we hold about you. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure provides that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information on your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made some requests. In this case, we will notify you and keep you updated.

10. GDPR Statement.

The General Data Protection Regulation (“GDPR”) aims to set a new standard for how companies use and protect individuals’ data. Here at Andrews Group, we take how we use and hold your personal data very seriously, and we view the GDPR as an opportunity to enhance our commitment to data protection for your benefit. We’ve been updating our organisational processes, policies, client engagement letters, and marketing processes to prepare for the GDPR and ensure compliance.

11. Glossary.

Lawful basis.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you regarding specific activities.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Complying with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Third parties.
External Third Parties
a) Our Subcontractors, Suppliers, and Legal and Professional bodies will only use the information to provide the services requested.
b) Agencies and suppliers retained to assist us in more effectively fulfilling orders, managing and conducting promotions and offers, or providing technical assistance and support.

Your legal rights.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.

Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we rely on a legitimate interest (or those of a third party), and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling, legitimate grounds to process your information, which overrides your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a) if you want us to establish the data’s accuracy
b) where our use of the data is unlawful, but you do not want us to erase it
c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims
d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or a third party. We will provide you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information you initially provided consent for us to use or where we used the information to perform a contract with you.

End of Privacy Policy Notice.

Date updated: 29 August 2023